Mercure Queenstown Resort | Hotel in Queenstown

| 8.6 (1000 Reviews) |  1 Bathroom
Fernhill Hotel | Mercure Queenstown Resort

Hotel in Fernhill, Queenstown

Mercure Queenstown Resort guests can head out to the slopes, sip drinks at the bar/lounge, and enjoy an outdoor pool and a sauna.
Housekeeping is available on request.
Mercure Queenstown Resort offers 148 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. 50-inch LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Queenstown hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.


An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Hair dryer
  • Bathrobes
  • Private bathroom
  • Towels
  • Eco-friendly toiletries
  • Shower
Bedroom
  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)
  • Energy-saving switches
  • Water-efficient showers only
  • Individually furnished
  • Slippers
  • Recycling
  • Eco-friendly cleaning products provided
  • Connecting rooms available
  • Phone
  • Soundproofing
  • Iron/ironing board
  • Desk
  • LED light bulbs
  • Bulk dispenser for toiletries
  • Safe
Breakfast
  • Coffee/tea in common area(s)
  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: NZD 32 per person
  • 1 bar
  • 2 restaurants and 1 coffee shop/cafe
  • Room service available
  • Mini-fridge
  • Champagne service
  • Coffee/tea maker
Parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Uncovered self parking on site (NZD 15.00 per night)
  • Ski shuttle (surcharge)
Accessibility
  • Wheelchair-accessible parking
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
Activities
  • Cross-country skiing
  • Winery tours
  • Health/beauty spa
  • Ski area
  • Casino
  • Skydiving
  • Ecotours
  • Horse riding
  • Ski runs
  • Hiking/biking trails
  • Snorkeling
  • Snowboarding
  • Snowmobiling
  • Mountain climbing
  • Rafting
  • Sailing
  • Ziplining
  • Beach access
  • Kayaking
  • Mountain biking
  • Downhill skiing
  • Parasailing
  • Snowshoeing
  • Bicycle rentals
  • Scooter/moped rentals
  • Surfing/body boarding
  • Ski lifts
  • Ski equipment rentals
  • Golfing
  • Rock climbing
  • Skiing lessons
  • Skiing
  • Segway rentals/tours
  • Hot tub
  • Outdoor pool
  • Sauna
  • Public winery tours
  • Children's pool
  • Fitness center
  • Private winery tours
  • Private picnics
Entertainment
  • 50-inch LCD TV
  • Satellite channels
General
  • 24-hour business center
  • Conference space (3272 square feet)
  • Meeting rooms - 3
  • Free newspapers in lobby
  • Elevator
  • Vending machine
  • Front-desk safe
  • Banquet hall
  • Japanese
  • Portuguese
  • Spanish
  • French
  • Korean
  • Hindi
  • English
  • At least 80% of food locally-sourced
  • At least 80% lighting from LEDs
  • Couples dining
  • No plastic coffee stirrers
  • Reusable cups only
  • Comprehensive recycling policy
  • Biodegradable drinking straws
  • At least 80% organic food
  • Double-glazed windows
  • Reusable tableware only
  • TV in lobby
  • Romance packages available
  • Local culture & ecosystem education
  • Fireplace in lobby
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • No plastic soda bottles
  • No plastic drinking straws
  • Vegan dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Vegetarian dining options
  • Biodegradable coffee stirrers
  • Smoke-free property
  • No plastic water bottles
Guest Services
  • Pool gate
  • Soundproofed rooms
  • Laundry facilities
  • Outdoor pool
  • Free cribs/infant beds
  • Children's pool
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Luggage storage
  • Multilingual staff
  • Concierge services
  • Change of bedsheets (on request)
  • Laundry facilities
  • Porter/bellhop
  • Daily housekeeping
  • Tour/ticket assistance
  • Dry cleaning service
  • Ski storage
  • Change of towels (on request)
  • 24-hour front desk
  • Wedding services
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free wired internet
Outdoors
  • Terrace
  • Picnic area
  • Pool umbrellas
  • Garden
  • Pool sun loungers
  • Vegetable garden

Policies

Check-in
Check-in start time: 2 pm; check-in end time: anytime contactless check-in available early check-in is available for a fee early check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before 11 am contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for nzd 65.0 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately nzd 32 per person uncovered self parking fee: nzd 15.00 per night early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: nzd 65.0 per night credit card charges are subject to a surcharge of 2 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels)

Reviews

Robert
Mar 15, 2026 06:39:21 AM
Review Score:   10
Summary: Shops where near by Staff are welcoming and friendly We had a lovely 1 night stay
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Room, 1 King Bed, Lake View
Room Size: 301 square feet m2
1 King Bed
Deluxe Room, 1 King Bed, Lake View

General

Ping - 8, Number of bedrooms - 1, Square meters - 28, Lake view, Square feet - 301, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Room, 2 Queen Beds, Lake View
Room Size: 301 square feet m2
2 Queen Beds
Room, 2 Queen Beds, Lake View

General

Ping - 8, Number of bedrooms - 1, Square meters - 28, Lake view, Square feet - 301, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Superior Room, 1 King Bed, Lake View
Room Size: 299 square feet m2
1 King Bed
Superior Room, 1 King Bed, Lake View

General

Ping - 8.40, Number of bedrooms - 1, Square meters - 28, Lake view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 299
Room, 1 King Bed, Garden View
Room Size: 256 square feet m2
1 King Bed
Room, 1 King Bed, Garden View

General

Ping - 7.2, Number of bedrooms - 1, Garden view, Square feet - 256, Square meters - 24, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Double Room, 2 Double Beds, Garden View
Room Size: 267 square feet m2
2 Double Beds
Double Room, 2 Double Beds, Garden View

General

Grab bar - in shower, Wheelchair-width doorways, Number of bedrooms - 1, Hand-held showerhead, Square meters - 25, Square feet - 267, Grab bar - near toilet, Wheelchair accessible, Extra bed count 1, Ping - 7.5, Portable shower seat, Height-adjustable showerhead, Garden view, Roll-in shower, Bed count minimum 2, Bed count maximum 2
Room, 1 King Bed, Lake View
Room Size: m2
1 King Bed
Room, 1 King Bed, Lake View

General

Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Superior Room, 2 Queen Beds, Lake View
Room Size: 312 square feet m2
2 Queen Beds
Superior Room, 2 Queen Beds, Lake View

General

Number of bedrooms - 1, Square meters - 29, Lake view, Ping - 8.77, Square feet - 312, Extra bed count 1, Bed count minimum 2, Bed count maximum 2

FAQ's

Is this Mercure Queenstown Resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Queenstown Resort?

Check-in time for Mercure Queenstown Resort starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Queenstown Resort have a swimming pool?

Yes, this Mercure Queenstown Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Queenstown Resort?

Best-rates for the Mercure Queenstown Resort starts from $125 per night with includes Balcony/Terrace, Sports/Activities, Bar, Entertainment, Kitchen, Pool, Business Services, Restaurant, Guest Services, Internet, Parking, Wheelchair Accessible, Security/Safety, Skiing, Breakfast, Child Friendly, Hot Tub, Air Conditioner, Accessibility, Bedding/Linens, Wellness Facilities, Spa, Fireplace/Heating, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mercure Queenstown Resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Queenstown Resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Queenstown Resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Queenstown Resort?

Based on the information reported by the owner or manager, the Mercure Queenstown Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Queenstown Resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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USD125
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