Hilton Garden Inn San Jose Airport City Mall | Hotel in Alajuela

| 9.0 (1642 Reviews) |   Pet Friendly  1 Bathroom
Alajuela Hotel | Hilton Garden Inn San Jose Airport City Mall

Hotel in Alajuela

An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a conference center are onsite.
Change of towels is available on request.
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Wheelchair Accessible
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shampoo
  • Soap
  • Designer toiletries
  • Shower
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper
  • Rainfall showerhead
Bedroom
  • Bed sheets
  • Air conditioning
  • Hypo-allergenic bedding
  • Laptop-compatible safe
  • Connecting rooms available
  • Laptop-friendly workspace
  • Desk chair
  • Mobile key entry
  • Desk
  • Soundproofing
  • Phone
Breakfast
  • 1 restaurant
  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 20-25 for adults and USD 10-15 for children
  • 1 poolside bar and 1 bar
  • Coffee/tea maker
  • Free bottled water
Parking
  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Free roundtrip airport shuttle from 4:00 AM - 1:00 AM
  • Airport shuttle at scheduled times
Accessibility
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk height (inches): 59
  • Doorbell and phone notification
  • Tile flooring in public areas
  • Area rugs in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Stair-free path to entrance
  • Wheelchair-accessible vanity height (inches): 59
  • Wheelchair-accessible public washroom
  • Visual fire alarm
  • Braille signage
  • Tile flooring in room
  • Elevator door width (inches): 59
  • Front entrance ramp
  • Wheelchair-accessible van parking
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchairs available on site
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible registration desk
Activities
  • Health/beauty spa
  • Casino
  • Shopping mall
  • 24-hour fitness center
  • Shopping
  • Outdoor pool
Entertainment
  • Premium channels
  • 55-inch flat-screen TV
  • Cable channels
General
  • Meeting rooms - 6
  • Conference center (2054 square feet of space)
  • Coworking space
  • Banquet hall
  • Grocery/convenience store
  • Reception hall
  • Ballroom
  • Front-desk safe
  • Elevator
  • ATM/banking services
  • Gift shop/newsstand
  • Portuguese
  • Spanish
  • English
  • TV in lobby
  • Couples dining
  • Romance packages available
  • Smoke-free property
Guest Services
  • Fence around the pool
  • Grocery/convenience store
  • Soundproofed rooms
  • Outdoor pool
  • Wedding services
  • Luggage storage
  • Daily housekeeping
  • Multilingual staff
  • 24-hour front desk
  • Dry cleaning service
  • Change of towels (on request)
  • Tour/ticket assistance
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Outdoors
  • Nature reserve
  • Pool umbrellas
  • Pool sun loungers

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. kids stay free! children stay free when using existing bedding.
Payment Policy
Fee for buffet breakfast: approximately usd 20 to 25 for adults, and usd 10 to 15 for children pet fee: usd 50 per accommodation, per stay service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 77 lbs per pet) food and water bowls and an off-leash area are available pets allowed for an extra charge of usd 50 per accommodation, per stay service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges mobile payment options include: apple pay and paypal property registration number 99286738 property registration number 99286738 safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, mobile payments, and cash this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton)

Reviews

Elizabeth
Feb 27, 2026 04:11:53 AM
Review Score:   4
Summary: Staff is not very friendly. After an exhausting day of driving to get to the airport hotel so we could rest and maybe have a cocktail and dinner, we went to the bar. The gentlemen at the bar was mixing some kind of drink and tasting it. We sat directly in front of him. No one else was at the bar. We sat in front of him for almost fifteen minutes. A young lady came to the bar who obviously work there and was asking him questions. After awhile she asked if we would like something from the bar. We said yes, A margarita would be fine. She made it , but acted as though she didn't even really know how. The other gentlemen still mixing completely ignored us. It was not a very good margarita. Both left us at the bar. After more than a half an hour they never returned. Awful, just awful. We told the reception desk who was nearby, that we were leaving to go somewhere else for dinner. We told them about the service. I said we have stayed at many Hilton hotels and have never had such bad service. The room was fine, but they gave us a handicap room. We never asked for one. Terrible place to stay.
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Room Arrangement

Room Info Facilities
Room, 1 King Bed, Accessible (Roll-In Shower)
Room Size: 544 square feet m2
1 King Bed
Room, 1 King Bed, Accessible (Roll-In Shower)

General

Square feet - 544, Square meters - 51, Private bathroom, No rollaway/extra beds, Ping - 15, No cribs (infant beds), Location - top floor, Bed count minimum 1, Bed count maximum 1, City view
Room, 1 Queen Bed, Mountain View
Room Size: 344 square feet m2
1 Queen Bed
Room, 1 Queen Bed, Mountain View

General

Square meters - 32, Private bathroom, Rollaway/extra beds (free), Location - top floor, Square feet - 344, Mountain view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds, Ping - 10
Room, 2 Double Beds
Room Size: 356 square feet m2
2 Double Beds
Room, 2 Double Beds

General

Private bathroom, No rollaway/extra beds, Ping - 10.0, Square feet - 356, Bed count minimum 2, Square meters - 33, City view, Free cribs/infant beds, Bed count maximum 2
Room, 2 Double Beds, Mountain View
Room Size: 344 square feet m2
2 Double Beds
Room, 2 Double Beds, Mountain View

General

Square meters - 32, Private bathroom, No rollaway/extra beds, Location - top floor, Square feet - 344, Mountain view, Bed count minimum 2, Free cribs/infant beds, Ping - 10, Bed count maximum 2
Suite, 1 Bedroom
Room Size: 678 square feet m2
1 King Bed
Suite, 1 Bedroom

General

Square feet - 678, Dining table, Sofa bed, Location - top floor, Extra bed count 1, Separate dining area, Free cribs/infant beds, Ping - 19, Square meters - 63, Private bathroom, No rollaway/extra beds, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Room, 1 King Bed, Accessible (Roll-In Shower)
Room Size: 544 square feet m2
1 King Bed
Room, 1 King Bed, Accessible (Roll-In Shower)

General

Square feet - 544, Square meters - 51, Private bathroom, No rollaway/extra beds, Ping - 15, No cribs (infant beds), Location - top floor, Bed count minimum 1, Bed count maximum 1, City view
Room, 1 Queen Bed
Room Size: 344 square feet m2
1 Queen Bed
Room, 1 Queen Bed

General

Square meters - 32, Outdoor spaces not available, Private bathroom, Rollaway/extra beds (free), Square feet - 344, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Free cribs/infant beds, Ping - 10

FAQ's

Is this Alajuela hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Alajuela hotel have a swimming pool?

Yes, this Alajuela hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Alajuela hotel?

Best-rates for the Alajuela hotel starts from $184 per night with includes Wellness Facilities, Entertainment, Laundry, Air Conditioner, Transportation/Shuttle, Bedding/Linens, Breakfast, Internet, Bar, Wheelchair Accessible, Security/Safety, Sports/Activities, Restaurant, Pet Friendly, Pool, Toiletries, Guest Services, Child Friendly, Kitchen, Parking, Accessibility, Business Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Alajuela hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Alajuela hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Alajuela hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Alajuela hotel?

Based on the information reported by the owner or manager, the Alajuela hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Alajuela hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD184
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